Do you offer custom web development and design?
Yes! Contact me for more info and I can discuss what it is you need.
Are you available for larger development projects?
Yes! Contact me for more info and I can discuss what it is you need.
Do you only use WordPress as your platform.
No. WordPress is a great platform, but I can create custom designs and development projects.
What are the best ways to contact you for support?
I provide several ways for you to contact me. You can always send an email at any time to my support email or support form. Links to both are issued when you become and active client.
Do you offer 24/7 technical support?
Currently, I do not. My support hours are 8 AM – 6 PM Central Time, Monday through Friday.
Do you support WordPress Multisite or Multi-network?
Because of the highly differing uses and structures in use by both, I do not support them at this time.
What do I do if my website is hacked?
I continuously monitor client sites using ongoing security scans. Common WordPress and coding issues are also manually checked whenever applicable. Unfortunately, even with the best proactive monitoring, no one can catch every security issue. In the event a security issue does arise, my goal is to respond immediately within my normal business hours business hours. Valid security concerns are my highest priority over any and all development work or other special projects.
Can you help me set up an SSL certificate?
SSL certificates are included for one year with the E-Commerce Hosting Plan and are priced per year after that.
If a site issue is detected, who can report it?
For security reasons, no one other than approved parties may request information or support services for a customer. The account holder is the default approved party or main contact, but you can also assign other authorized users to your account! This can be done simply by emailing me with the name, email address and other contact information. Once your other authorized users are on your account, they can both request data and support services with ease.
Do I provide SEO assistance?
I do not provide a dedicated SEO services at this time, but I can make recommendations for excellent SEO tools within WordPress or other application and help you set them up. Your success is my success!
Can I transfer my support plan to another website I own?
Unfortunately, that is not an option at this time.
How will future changes in WordPress impact our site?
I take every precaution to keep the possibility for incompatibility to a minimum. I am always assessing the ways that WordPress updates (and the direction WordPress is moving in) and pride myself on being in the know.
What happens if my WordPress plugin is no longer supported?
The plugin will still be monitored by me for issues as before and if there are no conflicts or other issues, it remains on the site. I frequently encounter plugins with a variety of issues and in such cases, the customer is always notified of a better and more up-to-date solution.
